SHIPPING POLICY

We can’t wait for you (and your pup!) to receive your Daizzy Gear. 🐾
Here’s everything you need to know about how we ship your stylish gear with care and love. 💌

Processing Time

All orders are processed within 1–3 business days after payment is received.
We do our best to ship quickly so your pup can start walking in style ASAP!

Orders are processed Monday–Friday, excluding holidays.
You’ll receive a confirmation email with tracking details as soon as your order ships.

Shipping Times

We currently ship within the United States only.
Estimated delivery times:

Standard Shipping: 3–7 business days

Express Shipping (optional): 2–3 business days

Please note that shipping times may vary slightly during high-demand periods, holidays, or promotional events.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number so you can follow your Daizzy Gear’s journey from our warehouse to your doorstep.

If you haven’t received your tracking email after 3 business days, check your spam folder or contact us at info@daizzygear.com.

Lost or Delayed Packages

If your package is delayed or marked as delivered but you haven’t received it, please contact your local carrier first.
If the issue isn’t resolved, reach out to us at info@daizzygear.com, and we’ll be happy to help you investigate.

Please note: Once an order is marked “delivered” by the carrier, Daizzy Gear is not responsible for lost or stolen packages.

Address Changes

Entered the wrong shipping address?
Email us at info@daizzygear.com within 2 hours of placing your order, and we’ll do our best to update it before it ships.
Once the order is processed, we’re unable to make address changes.

Returns & Exchanges

Need to return or exchange an item?
Check out our full Returns & Exchanges Policy for all the details — we make it simple and stress-free.

International Shipping Policy

We proudly ship to select international destinations.

Processing Time

All orders are processed within 1–2 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Method

We currently offer Standard International Shipping only.

Estimated delivery time: 5–10 business days

Please note that delivery times are estimates and may vary depending on your country's customs process, local postal service, weather conditions, or other unforeseen delays.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country. These charges are not included in your order total and are the responsibility of the customer.

Tracking

Once your order ships, you'll receive a tracking number by email so you can monitor your package's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is beyond our control. If your package is significantly delayed or appears to be lost, please contact us and we'll do our best to assist you in working with the carrier.

Still Have Questions?

We’re happy to help!
Contact our team anytime at info@daizzygear.com.
We’ll make sure you and your pup get the cutest gear right on time. 💕